With regards to the Custom 6 week coaching program--it is important that the dates for group specified are honored and attended. Because there are multiple persons in your group we are not able to change the date of a group due to a participants inability to attend. All groups will be recorded, however, and you will have access to all sessions afterwards should you have an emergency and be unable to attend.
With regards to the Private 12 week one on one coaching program-- Sessions are scheduled in advance and are a time reserved exclusively for the client. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency.
As a courtesy, we use a practice management software program to send clients an automated email appointment reminder prior to their scheduled appointment. It is still the client's responsibility to remember and keep track of scheduled appointments. A fee of $50 will be charged when a client misses or cancels an appointment without giving 24 hours notice.
With regards to the Exclusive 3 Day Relationship Intensive
the initial $900 payment is both a screening and a reservation fee.
You and your partner have 5 days to complete the 3-Day Intensive intake form (which you’ll receive upon receipt of the reservation fee)
If your two intakes are not returned within 5 days, we consider that as an indication you are no longer interested in attending the 3-Day Intensive. You will receive your reservation/screening fee back minus $300.
Once we receive your completed intakes the reservation/screening fee is non-refundable. After the intake and screening call we will send you a packet of inventories for you each to complete along with a request for the 1st installment payment. Should we not receive the 1st installment payment along with the completed inventories by the date requested we will consider that as an indication you are canceling the Intensive.
If after the intake review, screening phone calls, and inventories review you decide you wish to withdraw from the intensive you will receive the 1st installment payment back but not the $900 reservation fee.
Should you decide at some point during the 3-Day Intensive that you wish to terminate, you will be asked to pay for the hours of the 3-Day Intensive that you have attended, plus a $450 termination fee.